Refund policy
We want you to be fully satisfied with every item that you purchase from www.regulargirl.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days.
RETURNING UNOPENED ITEMS
You may return any unopened item purchased from Regular Girl for any reason within thirty (30) days of purchase. The product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment. You may mail the product and receipt to:
Netrush
Attn: Regular Girl Returns
3720 Langley Drive
Suite 100
Hebron, KY 41048-1111 USA
Shipping, handling and gift wrap charges are non-refundable. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories. You are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Regular Girl reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact a Customer Service Representative within 30 days of delivery using the form in the contact page. Please include your order number and item name from your original confirmation e-mail. Regular Girl will make every reasonable effort to replace the item in a timely manner. We cover shipping charges for any defective item or if there was any damage to the item due to shipping. Detailed instructions for the return will be provided in our email confirmation.
INCORRECT ITEMS
If you receive an incorrect item, please contact a Customer Service Representative within 30 days of delivery using the form in the contact page. Please include your order number, the item name from your original confirmation e-mail and the item name of the incorrect item received. Regular Girl will make every reasonable effort to replace the item in a timely manner. We cover shipping charges for any incorrect item received. Detailed instructions for the return will be provided in our email confirmation.
RETURN EXCEPTIONS
Gift Cards cannot be returned and cannot be refunded.
STILL HAVE QUESTIONS?
Our professional staff is ready to help you. Please contact a Customer Service Representative using the form in the contact page.