Customer Service
Privacy & Security
DO YOU GIVE OUT CUSTOMER INFORMATION?
Absolutely not. We strongly believe in the privacy of our customers and we truly dislike spam and wasteful advertisements. This is one of our core values. We personally don’t appreciate having our personal information given out to other companies, so we would never do this to you. Many companies have approached us about purchasing customer contact information, but we deny them every time. Most greedy businesses believe this is just another way to make some cash. If something has a questionable effect upon our clients, then we have zero interest in it. We strongly believe in minimal contact with our customers by only sending order confirmation and shipping notification, because we know that the last thing you want is more spam clogging your inbox.
DO YOU SEND ME UNSOLICITED EMAIL IF I ORDER?
Absolutely not! We hate spam just as much as you do and we would never do that to our customers. The only time we send an email is to confirm an order and ship date. Every once in a while we send out discount coupons, and specials, but that will happen once per month. Some of our competitors will continue to email you daily, weekly, with advertisements that you do not want. Once you order from them, they pretty much “own” your email address. Some may even sell your email address to other companies! We will never sell or give out your private information, no matter what! That is our promise to you.
PRIVACY POLICY
Regular Girl respects our customers’ right to privacy online. We will not sell, rent, or give away our customers’ personal information to other companies for use in selling others products or services. We will communicate with customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers who believe they are receiving our communications in error or no longer desire to receive them, should inform us and we will remove those customers’ names from our mailing lists. If you have any questions about this privacy statement, the practices of this site, or your dealings with Regular Girl, please contact us at contact@regulargirl.com.
Returns & Replacements
We want you to be fully satisfied with every item that you purchase from www.regulargirl.com. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days.
RETURNING UNOPENED ITEMS
You may return any unopened item purchased from Regular Girl for any reason within thirty (30) days of purchase. The product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment. You may mail the product and receipt to:
Regular Girl
Attn: Returns
8014 Olson Memorial Highway, PMB 136
Minneapolis, MN 55427 USA
Shipping, handling and gift wrap charges are non-refundable. The item must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories. You are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. Tomorrow’s Nutrition reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, please contact a Customer Service Representative within 30 days of delivery using the form in the contact page. Please include your order number and item name from your original confirmation e-mail. Regular Girl will make every reasonable effort to replace the item in a timely manner. We cover shipping charges for any defective item or if there was any damage to the item due to shipping. Detailed instructions for the return will be provided in our email confirmation.
INCORRECT ITEMS
If you receive an incorrect item, please contact a Customer Service Representative within 30 days of delivery using the form in the contact page. Please include your order number, the item name from your original confirmation e-mail and the item name of the incorrect item received. Regular Girl will make every reasonable effort to replace the item in a timely manner. We cover shipping charges for any incorrect item received. Detailed instructions for the return will be provided in our email confirmation.
RETURN EXCEPTIONS
Gift Cards cannot be returned and cannot be refunded.
STILL HAVE QUESTIONS?
Our professional staff is ready to help you. Please contact a Customer Service Representative using the form in the contact page.
Updating Account Information
OPENING AN ACCOUNT
An account will be opened for your automatically when you place an order on regulargirl.com. An account offers you a safe, easy and fast way to order, in addition to offering the following benefits:
- Faster Checkout: Save your shipping information to make it easier to find and buy your supplements and accessories. Enjoy hassle-free checkout!
- Track Your Order: It serves as a way to track and receive e-mails about your order.
- Order History: Receive important information regarding your order and the capability to track your order up to the moment it arrives.
MANAGING YOUR ACCOUNT
It’s easy to change your account information online at any time. Simply log in now to access your account at the top right of the page. If you have forgotten your password, please click the “Lost Password” link on the log in page.